What do I do if I lost something?
For lost and found items during the festival, go to security headquarters on the right side of the large blue barn, next to the Merch & CD Barn, up the hill from the food vendors. If you are looking for something after the festival, all lost and found items have been taken to the Trumansburg Police Department. Please, visit their website www.trumansburgpolice.com and click on the GrassRoots Lost Property link to left of the page.
MY TICKET DIDN'T COME IN THE MAIL. WHAT DO I DO?
NO TICKETS ARE BEING MAILED. When you ordered your ticket a confirmation email was sent to the email address you entered. This confirms your order. You do not need to print anything to bring with you to the festival. Tickets will be held under your name, and can be claimed at any gate. Please, bring your ID to verify your order.
what is the refund policy?
All ticket sales are final. We are sorry, but we are not able to provide refunds.
Can I sell my ticket?
The resale of GrassRoots Festival tickets is allowed. However, you may NOT sell any ticket for an amount greater than its face value. You must send an e-mail to firstname.lastname@example.org with the first and last name of the person who purchased the ticket.
what are the box office hours?
Plan your arrival. In order to get your wristband, only arrive at times when the ticket windows are open. Once you get your wristband you can come and go at any time.
Thursday: 10am – Midnight
Friday: 9am – Midnight
Saturday: 9am – Midnight
Sunday: 9am – 8pm
WHAT TIME DO THE GATES OPEN?
The front gate (main gate) opens at noon on Thursday. The back gate (performer & vehicle camper gate) opens at noon to vehicles only. Pedestrians may not enter the back gate until after 3pm on Thursday. Pedestrians must use the front gate.
Is there re-entry to the festival? Do gates close?
Of course! The gates are open from the beginning of the festival 'til the end. You may come and go as you please. Do not remove your wristband. You must have your wristband on to get back into the festival.
Which gate do I go to?
If you are camping, please visit the camping page on our website to find out what gate to enter in through upon arrival. If you are not camping, please enter through the front gate located on Rt 96.
What should I do if I'm handicapped?
Please note that space on the festival site is extremely limited, and though we actively follow and exceed NYS guidelines for the number of handicapped spaces to provide for a festival of our size, we cannot guarantee an on-site handicapped parking space for anyone. These spaces are first-come, first-serve.
- If you are able to ride a bus that does not have a chair lift, we strongly encourage you to park your car at the free offsite parking area (there will be spaces reserved at the front of the lot) and ride the shuttle bus to the front gate.
- If you need to have your car close to you for medical reasons, come to the front gate and explain to the volunteer who greets your car that you need to be near your car and they will show you where to park inside the front gate.
- If you cannot ride a bus without a chairlift, but don't necessarily need your car near you, come to the back gate and the volunteer who greets your car will show you a parking space near the back gate.
- If you need to have your car near you and you are planning to stay for the whole weekend, and sleeping over: you'll need to purchase onsite vehicle camping. You must purchase this in advance.
GADABOUT Transportation Services will be providing a FREE shuttle service from Maguire Chevrolet on Rt 96 to the Fairgrounds for handicapped and elderly folks during certain hours.
How often does the shuttle bus run?
There are multiple buses that run from the Agard Rd parking/camping site to the front gate. The shuttle bus is FREE and runs continuously (roughly every 15 minutes) during peak hours and more infrequently in the middle of the night. It is a 24-hour service and the bus is air-conditioned! There is room in the bays of the bus for all of your festival equipment: coolers, chairs, tents, strollers, etc.
is there an atm at the festival?
There is, indeed! It is located near the entrance of the Merch & CD Barn.
Are there grocery stores near the festival?
There is a general grocery store directly across the street from the festival, as well as a small natural foods store (Good to Go! Trumansburg Market) a mile down on Main St. There is a pharmacy next to the fairgrounds which carries convenience items, and there is also a service station directly beside the festival site.
Can I bring my own cooler with food & drink?
Yes! You can bring your cooler onto festival grounds. All coolers are checked at the main gate as a safety precaution. Please, remember we ask that you do not bring bottled beer, cans only.
Can I have glass bottles at the festival?
No glass bottles are allowed anywhere inside the fairgrounds and all coolers will be searched at the gate. Barefoot children are often the victims of broken glass cuts, so let's all try to keep the festival clean and safe for everyone. Please put all beverages in a cup or coozie, and don't forget to recycle!!
what is the pet policy?
Please, no pets! No dogs or pets of any kind allowed anywhere on- or off-site... as much for the dogs' sake as the people's. Size of the dog doesn't matter. No dogs are allowed without legal documentation of it being a service dog. Local kennels: The Lucky Dog Inn (607) 272-3708; Bed and Biscuit (607) 277-2126.
Will camping sell out?
On-site and Next Door camping is sold in advance of the festival and does sell out. Off-Site camping does not sell out and is available when you arrive. Check the tickets page on our website to see the status of available camping.
Are there hotels in Trumansburg?
While Trumansburg is the home of many beautiful Bed and Breakfasts, there are no hotels. The closest hotels are in Ithaca (10 miles South of Trumansburg) - make reservations early!
What sort of facilities does the festival have?
All camping is primitive. There are no electric or water hookups. There are rustic showers both on- and off-site. There are portable toilets both on- and off-site. There are several drinking water spigots throughout the on-site area.
Are there phones or chargers available?
There is one payphone on-site just inside the front gate. There is also a payphone across the street from the festival at the grocery store. Your cell phone should work just fine at the festival. With the support of Renovus Solar, we now offer a solar-powered charging station for cell phones and other gadgetry. You can find it at the Sustainability Fair on the track toward the Grandstand Stage.
Can I take photographs or video at the festival?
Amateur photography is always welcome, and if you happen to get any great snapshots, we'd love to have you send us a copy! Videotaping your family and friends is also okay. However, any videotaping of bands must be strictly for home or personal use and may NOT be sold or broadcast for any reason without the explicit permission of both the festival and the artist. Audio-taping is allowed by the festival, but permission needs to be maintained by each individual band. Sound board patches may not be made available at all shows. A soundboard patch is available at the discretion of the GrassRoots staff and the performing artist. Plan on providing your own power. Come prepared.
I have an urgent question or concern. Who do I call?
Before the festival begins, you may call the main office at (607) 387-5098. However, during the festival, the office is CLOSED. There is no phone number to call on the festival site. All issues must be dealt with at the front gate (box office window) when you arrive or must wait until after the festival. If you have a ticket issue, most likely it can be dealt with at the gate. If you have an emergency, contact the Trumansburg Police at (607) 387-6505.
How can I be reached in case of an emergency?
Get in touch with the Trumansburg Police at (607) 387-6505. We are in constant contact with the local law enforcement agencies during the festival and they will alert us.
What do I do if I get separated from my child?
Lost and found children are taken to the Emergency Medical Services tent (if you're walking in the front gate, turn left, and you'll find it there). We provide all children with a paper arm band and ask parents to write their cell phone number on this band, so if we find your little one, we can easily get in touch with you. It's also a good idea to show your kids where the Emergency Medical Services tent is located, and perhaps point out the fact that the paramedics and EMTs are wearing a special color of shirt as are the security guards, so if they get lost, finding one of those people should be easy.
Is there medical personnel at the festival?
There are ambulances and a full time, professional staff of trained medical personnel at the Emergency Medical Services tent on-site. There is also an Emergency Medical Services tent at the off-site area and an ambulance on call to this area. The EMS staff does NOT dispense medication of any kind, so please be sure to bring those items with you. If you have insulin or any other medication that needs refrigeration or storage, bring it to them as soon as you arrive, and they will happily store it for you. They can also provide power for things like nebulizer treatments; again, check in on arrival and introduce yourself.